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Policy

Privacy Policy

Last Updated: February 6, 2026

Applies to: www.chicdevice.com and all related wholesale ordering channels operated by ChicDevice

ChicDevice is a business-to-business (B2B) supplier of mobile phone accessories and consumer electronics, including cases, chargers, cables, screen protectors, audio devices, power banks and related 3C accessories. This Privacy Policy explains how ChicDevice collects, uses, discloses, and safeguards information about our business customers, website visitors, and other individuals who interact with us.

1. Information We Collect

We collect the following categories of information:

  • Identity and Contact Data – your name, company name, business email address, phone number, billing and shipping addresses, and job title provided when you register a wholesale account, request a quotation, or place an order.
  • Account Credentials – username and encrypted password used to access your wholesale account.
  • Order and Transaction Data – products ordered, purchase quantities, pricing tier, order history, shipping records, payment method identifiers, invoicing and credit records.
  • Communications Data – inquiries, requests for proposals (RFPs), samples requests, after-sales messages, reviews and correspondence submitted through forms, email, or messaging platforms.
  • Technical and Usage Data – IP address, browser type and version, device information, operating system, referring URLs, pages visited, download interactions, and cookie identifiers collected automatically when you browse the Site.
  • Marketing and Preferences Data – your newsletter subscriptions, product category interests, and communication preferences.

We do not knowingly collect sensitive personal data (such as government ID numbers, financial account numbers beyond payment tokens processed by our payment providers, or biometric data).

2. How We Use Your Information

We process your information to:

  1. Evaluate, establish, and administer your wholesale business account;
  2. Prepare quotations, process orders, arrange shipments, and manage returns;
  3. Provide customer and after-sales support, including warranty and defect handling;
  4. Send transactional documents such as quotes, order confirmations, invoices, and shipping notices;
  5. Send marketing communications about new products, price lists, and promotions, where permitted - you may unsubscribe at any time;
  6. Monitor, analyze, and improve the performance, security, and usability of the Site;
  7. Prevent fraud, protect our systems, and enforce our Terms of Service;
  8. Comply with applicable legal, tax, customs, and regulatory obligations.

3. Legal Bases for Processing (EEA / UK Visitors)

Where the EU General Data Protection Regulation (GDPR) applies, we rely on the following legal bases:

  • Performance of a contract - to administer your account, fulfill your orders, and provide requested services;
  • Legitimate interests - to operate and secure our business, improve our services, market related products to business contacts, and defend legal claims;
  • Consent - where you have opted into newsletters or optional cookies; you may withdraw consent at any time;
  • Legal obligations - to retain transaction records and comply with tax, customs, and accounting requirements.

4. How We Share Your Information

We disclose personal information only to:

  • Service providers and logistics partners - such as payment processors (including PayPal), carriers (DHL, FedEx, UPS), freight forwarders, cloud hosting, and email delivery providers, acting under contract;
  • Professional advisers - auditors, lawyers, insurers acting under confidentiality obligations;
  • Authorities - customs, tax, law enforcement, or regulators where required by law;
  • Business transferees - in connection with a merger, acquisition, or asset sale, subject to this policy.

We never sell or rent your personal information to third parties.

5. International Data Transfers

As an international wholesaler, we may transfer and store your information outside your country of residence, including in jurisdictions whose data protection laws may differ. Where required, we use appropriate safeguards, such as standard contractual clauses approved by the European Commission, to protect transferred data.

6. Data Retention

We keep your account and transaction data for as long as necessary to provide the Services, maintain business records required by commercial, tax and customs law (typically up to ten years for invoices where legally mandated), resolve disputes, and enforce agreements. Website analytics data is retained for a maximum of 26 months.

7. Security

We apply industry-standard technical and organizational measures - including TLS encryption, access controls, least-privilege administration, and network monitoring - to protect against unauthorized access, loss, or misuse. No online transmission is completely secure; please also safeguard your own account credentials.

8. Your Rights and Choices

Depending on your location, you have some or all of the following rights:

  • Access the personal data we hold about you;
  • Correct inaccurate or incomplete data;
  • Delete personal data ("right to be forgotten"), subject to legal retention duties;
  • Restrict or object to processing, including profiling and direct marketing;
  • Receive a portable copy of data you provided to us;
  • Withdraw consent previously given;
  • Non-discrimination for exercising rights (as recognized under the California Consumer Privacy Act, as amended);
  • Opt out of marketing emails via the unsubscribe link in every message.

To exercise any right, email [email protected]. We respond within 30 days. Authorized agents may submit requests on behalf of businesses they represent, with evidence of authorization.

9. Cookies and Tracking

Our Site uses strictly necessary, functional, analytics, and marketing cookies. Details on categories, purposes, and management options are described in our Cookie Policy page. You may control non-essential cookies through our cookie banner or your browser settings.

10. Third-Party Websites

The Site may link to third-party sites or platforms. Their privacy practices are governed by their own policies; we are not responsible for their content or practices.

11. Children's Privacy

Our Services are intended for business users and are not directed to children under 16. We do not knowingly collect data from children; if you believe a child has provided data, contact us so that we can delete it.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in law, technology, or business practices. Material changes will be announced on the Site with a revised "Last Updated" date before taking effect.

13. Contact Us

Questions about this policy or our data practices may be directed to:

  • Email: [email protected] (Attn: Data Protection)
  • Web form: the Contact Us page on our website
  • Mail: Legal Department, ChicDevice