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Policy

Refund & Return Policy

Last Updated: February 10, 2026

This policy applies to wholesale (B2B) purchases made through www.chicdevice.com. Consumer statutory rights, where locally applicable to retail end-users, are governed by the reseller's own policies — please contact your seller first.

1. Return Eligibility Window

  1. Quality defects / DOA (Dead On Arrival): report within 7 days of delivery;
  2. General returns (buyers' reasons, unopened stock items): request within 30 days of delivery;
  3. Lost or damaged-in-transit parcels: report within 14 days of the carrier's recorded delivery date.

Requests received after these windows may be declined or handled as out-of-warranty claims.

2. Non-Returnable Items

For hygiene, safety, and production reasons we cannot accept returns of:

  • Customized or custom-printed products (OEM logo, packaging, colorways built to order);
  • Products explicitly marked final sale or clearance on the offer;
  • Items already engraved, repackaged, stickered, or altered by the buyer;
  • Consumables whose sealed packaging has been opened (e.g., some adhesive accessories).

Defective customized items are instead remedied per Section 5 (defect remedies) with remake or proportional credit.

3. How to Start a Return (RMA Process)

  1. Email [email protected] with your order number, product SKU(s), quantities affected, and photo or short video evidence showing the issue and labels/carton conditions;
  2. Our after-sales team responds within 2 business days with an RMA number, instructions, and the designated return warehouse address;
  3. Repack goods securely (original export cartons preferred), mark the RMA number clearly outside the carton, and ship with a trackable service;
  4. Share the return tracking number once dispatched.

Returns without an approved RMA number may be rejected at the warehouse dock.

4. Inspection and Confirmation

Returned goods are inspected within 5–7 business days of arrival. We confirm results by email with inspection notes (sampling rate, defect classification, counts). If findings differ from your claim, we share evidence and discuss a fair resolution before closing the RMA.

5. Remedies by Case Type

  • Manufacturing defects / DOA (our responsibility): choose replacement, repair, refund, or store credit — including reasonable return freight reimbursement per Section 6;
  • Short-shipped or wrong items shipped (our fault): we send missing/correct goods or credit the difference immediately, no return shipment required where value is nominal;
  • Transit damage or loss (carrier route): we file the carrier claim with your evidence pack and reship or refund once the claim settles, usually within 15–30 days depending on carrier;
  • Buyer's-reason returns (unopened, standard stock items): accepted within 30 days; restocking fee and freight allocation apply per Sections 6–7.

Remedy method is selected by mutual agreement to balance cost and urgency.

6. Return Shipping Cost Allocation

Reason Return freight Restocking fee
Quality defect / DOA / wrong item (our error) ChicDevice prepay or reimburse None
Transit damage / loss Carrier claim covers None
Buyer's reason (changed mind, overstock, wrong model ordered) Buyer pays 15% of item value

Restocking fees may be waived for long-term partners at account-manager discretion.

7. Partial Quantity Returns

Mixed-carton returns must match the RMA list. Unlisted items found during inspection are quarantined and returned freight-collect or stored until shipping instructions arrive. Approved quantities below original tier pricing may trigger re-pricing of remaining kept units to the lower applicable tier.

8. Refunds

  1. Refunds are issued to the original payment channel: bank transfer back to the paying account, or PayPal reversal to the same account;
  2. Timing: within 7–10 business days after inspection approval (bank posting may add 2–5 business days depending on intermediary banks);
  3. Store credit alternative: receive 105% credit value of the approved amount for immediate reuse — popular for repeat wholesale orders;
  4. PayPal handling surcharges originally paid are non-refundable unless the case is our fault.

9. Order Cancellation

  • Before payment confirmation or before production starts: free cancellation, full refund within 7 business days;
  • After production has started or goods have been procured: cancellation requires compensation of incurred material and processing costs, quoted case-by-case;
  • Customized (OEM) orders cannot be cancelled once artwork is approved and materials committed.

10. Chargebacks

Please always contact us first — we resolve nearly all issues faster than card/bank disputes. Unjustified chargebacks filed without contacting support will be contested with order documents, communications, and proof of delivery.

11. Contact

After-sales service: [email protected] — include your order number in every message so we can serve you fastest.